What are the responsibilities and job description for the Technical Analyst - HTML position at Coforge Limited?
We at Coforge have an urgent requiremnt for Technical Support Analyst with must have HTML experience for our Charleston, WV office. This is an onsite role. Interested candidates kindly apply and share your resume at Shabnam.shaikh@coforge.com (972-972-4531)
primary responsibility is to perform technical troubleshooting for the end user, resulting in a first contact resolution. The Level 2 Analyst documents clear resolutions in a ticketing system and/or transfers appropriately to the appropriate resolver group. Responsible for providing superior customer service and ensuring a quick and thorough resolution for the end user. Experience in completing tasks for HTML to create website layouts based on templates and wireframes.
ESSENTIAL FUNCTIONS
§ Handle inbound/outbound calls.
§ Provide Level 1/2 support to the client.
§ Identify issues and escalate issues when necessary.
§ Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
§ Escalate user issues to appropriate resources when necessary.
§ Perform software, hardware, and basic network troubleshooting.
§ Clearly document user issues and troubleshooting steps.
§ Maintain technical documentation.
§ HTML experience
Job Type: Full-time
Pay: Up to $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
Compensation Package:
- Overtime pay
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- HTML: 1 year (Required)
- Software troubleshooting: 1 year (Required)
- Hardware troubleshooting: 1 year (Required)
Ability to Commute:
- Charleston, WV 25311 (Required)
Work Location: In person
Salary : $17
