What are the responsibilities and job description for the Customer Service Representative position at COFORGE Marketing?
Role : Customer Service Representative
Key Skills : Customer Service, customer support, customer experience via phone.
Experience : 1 years
Location : SouthCharleston, WV
Mode of Hire : Full Time
We at Coforge are hiring Customer Service Representative with the following skillset :
- Promoting and / saving products and services.
- Providing an excellent customer experience via phone.
- Negotiating and completing save / service order requests from customers.
- Working with customers patiently, tactfully, and efficiently.
- Accurately informing customers of various fees and adjustments.
- Providing options to the customer based on product and service needs.
- Active listening skills.
- Ability to follow tactical call flows to optimize the customer experience.
