What are the responsibilities and job description for the Customer Service Retention Specialist position at Coforge Technologies?
Job description
We at Coforge have an urgent need for Customer Service representatives with Insurance background in Louisville, KY which will be onsite opportunity. If interested, please feel free to reach me at #3475786028 extn 11391.
About us:
Coforge is a leading global IT solutions organization. We have a presence in 34 sales offices and 17 delivery centers, and 6 data centers and constantly seeks to find new yet simple ways to add value to our clients. At Coforge, we give you the right opportunity and help you achieve your career goals. Coforge is committed to offering exceptional benefits to you and your family, these benefits include medical, vision, dental, 401K, short term, and long-term disability. We partner with and support global leaders.
**Coforge is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
JOB SUMMARY
We have a requirement for Customer Service representatives with insurance background. This is an onsite role in Louisville, KY.
- 2 years’ experience in Insurance back-office operations (preferably in Healthcare)
- Agreement to work dynamic shifts (morning/afternoon shifts)
- Agreement to work any 5 days a week (that may include working on Saturday/Sunday)
- Agreement to work from office
experience:
- Minimum 24 Months experience in Backoffice operations for Insurance processes (Healthcare experience will be preferred)
- Understanding of Enrolments, Claims and/or Policy Holder Services
- Ability to understand how Insurance processes operate and make case to case determinations on coverage, inclusions and exclusions
Skills:
- Ability to work in teams
- Proficiency in MS Office suite
- Good analytical skills
- Numerical ability
- Ability to read and interpret documents
- should be flexible to work in rotational shifts as per business need (including working on Saturday/Sunday capped to a total of 5 working days per week)
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Shift:
- 8 hour shift
Experience:
- Call center: 2 years (Required)
- Insurance verification: 2 years (Required)
Work Location: In person
Salary : $20 - $22