What are the responsibilities and job description for the Call Center Representative position at Coforge?
Job Details
Job Title: Call Center Agent
Skills: Consumer customers, Calling, Bulk calling, Microsoft Office products (MS Word, MS PowerPoint, MS Excel)
Experience: 3 Years
Location: South Charleston, West Virginia
Job Type: Contract
We at Coforge are hiring Call Center Agent with the following skillset:
- Promoting and/saving products and services.
- Providing an excellent customer experience via phone.
- Negotiating and completing save/service order requests from customers.
- Working with customers patiently, tactfully, and efficiently.
- Accurately informing customers of various fees and adjustments.
- Providing options to the customer based on product and service needs.
- Active listening skills.
- Ability to follow tactical call flows to optimize the customer experience.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
