What are the responsibilities and job description for the Client Care Representative position at Coforge?
Required Skills and Qualifications:
To succeed in this role, you should possess:
- Excellent verbal and written communication skills, with the ability to effectively interact with customers and internal teams.
- Strong problem-solving skills, with the ability to analyze complex customer issues and develop effective solutions.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
- Familiarity with customer relationship management software and other relevant tools.
- Experience working in a customer-facing role, preferably in a call center or retail environment.
- Demonstrated ability to meet or exceed performance metrics, including first-call resolution rates and customer satisfaction scores.
