What are the responsibilities and job description for the Customer service representative position at Coforge?
We at Coforge are seeking Customer Service Representative with below mentioned skill-set and who can work onsite from Augusta, GA location.
Role : Customer Service Representative
Location : Augusta, GA
Mode Of Hire : Full Time
Responsibilities
- Provide high touch customer care for all of our clients.
- Manage and prioritize a high volume of case work through various channels of communication both externally and internally.
Phone, Email, direct messaging, etc.
- Provide escalation support for Tier 1 / Tier 2 Shared Resources team.
- Ensure customers experience exceptional service by providing clear, concise written and verbal communication for internal and external customers.
Skill Required :
- Preferred 3 years of banking experience, with a demonstrated knowledge of consumer products, systems and services recommended.
- Strong oral presentation and training delivery skills in-person and over the phone required
- Outstanding organization and effective time management skills.
- Proficiency in the use of Microsoft Office products (MS Word, MS PowerPoint, MS Excel)
Last updated : 2024-04-29
Salary : $16
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