What are the responsibilities and job description for the Customer Service Representative position at Coforge?
Key Role: Customer Service Representative
Essential Skills: Customer Service, Customer Support, and Excellent Phone Communication
Required Experience: 1 Years of Industry Experience
Location: Charleston, West Virginia
Employment Type: Full-Time Position
We are seeking a highly skilled Customer Service Representative with the following qualifications:
- Promoting and saving products and services to meet customer needs.
- Providing exceptional customer experiences through phone interactions.
- Negotiating and completing sales and service requests from customers.
- Working with customers in a patient, tactful, and efficient manner.
- Accurately informing customers about various fees and adjustments.
- Offering personalized options to customers based on their product and service requirements.
- Utilizing active listening skills to understand customer concerns.
- Following established call flows to optimize the customer experience.
