What are the responsibilities and job description for the Desktop Support Specialist position at Coforge?
Job Details
Role: Desktop Support Specialist
Location: Windsor, CT
Experience: 5 years
Key Skills: Deskside Support, imaging, Pix boot, SCCM, Intune, Autopilot, Bitlocker.
Mode Of Hire: Full-time
Skills Required:-
- Deskside Associate Level 1.5 with experience in imaging, laptop/desktop troubleshooting, resolving printer issues, shipping, field service, and receiving equipment.
- Must have over 4 years of experience in deskside support.
- Imaging using Pix boot, SCCM and Intune.
- Experience in resolving all End user issues related to Hardware/Software issues
- Experience with BitLocker, MFA & Google DUO.
- Experience with Autopilot.
- Experience in resolving Level 1 / Level 2 password, access & general laptop issues.
- Must have experience supporting hybrid/remote users in a large enterprise environment.
- Graduation or equivalent degree is mandatory.
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