What are the responsibilities and job description for the IT Help Desk Technician position at Coforge?
we at coforge have an urgent requirement for service desk technicians. this will be an onsite role in Sioux Falls, SD . interested candidates kindly apply or share your resume at shabnam.shaikh@coforge.com
- Provide Level 1/2 support to the client.
- Identify issues and escalate issues when necessary.
- Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
- Escalate user issues to appropriate resources when necessary.
- Perform software, hardware and basic network troubleshooting.
- Clearly document user issues and troubleshooting steps.
- Maintain technical documentation.
- Perform other duties as assigned.
Job Types: Full-time, Contract
Pay: Up to $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Ability to Commute:
- Sioux Falls, SD (Required)
Work Location: In person
Salary : $22
