What are the responsibilities and job description for the Retention Specialist position at Coforge?
We at Coforge have an urgent need for Retention Specialists with Call Center and some sales experience for a long term assignment. This will be a fulltime, onsite opportunity at our office location in South Charleston, WV starting on September 30th.
About us:
Coforge is a leading global IT solutions organization. We have a presence in 34 sales offices and 17 delivery centers, and 6 data centers and constantly seeks to find new yet simple ways to add value to our clients. At Coforge, we give you the right opportunity and help you achieve your career goals. Coforge is committed to offering exceptional benefits to you and your family, these benefits include medical, vision, dental, 401K, short term, and long-term disability. We partner with and support global leaders.
**Coforge is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
JOB SUMMARY
The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into an great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.
ESSENTIAL FUNCTIONS
Duties include, but are not limited to:
- Promoting and/saving products and services
- Providing an excellent customer experience via phone
- Negotiating and completing save/service order requests from customers.
- Working with customers patiently, tactfully, and efficiently
- Accurately informing customers of various fees and adjustments.
- Providing options to the customer based on product and service needs.
- Active listening skills
- Ability to follow tactical call flows to optimize the customer experience.
MINIMUM REQUIREMENTS
· Outstanding Customer Service and negotiating skills
· Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.
· Basic data entry skills, and sales aptitude
· Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.
· Ability to multitask in a fast-paced environment.
PREFERENCES
Previous Customer Service experience in a high volume
2 years of Call Center experience or equivalent required
1 yr contact center and 1 yr retention experience are preferred.
High school diploma or the equivalent
Job Type: Full-time
Pay rate is $15/hr
Start date is September 30th
Job Types: Full-time, Contract
Pay: $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Rotating shift
Work Location: In person
Salary : $15
