What are the responsibilities and job description for the CSR position at COFREIGHT INC?
Description:
Job Description
Purpose and Scope:
- A customer service representative is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls and emails from customers, participating in meetings with the customer service team to discover new communications tactics, and maintaining expert knowledge about company products or services to best help customers.
Responsibilities:
- Answer customer service calls.
- Research customer issues and concerns.
- Schedule pick-up requests.
- Order supplies, track packages.
- Receive credit card payments.
- Communicate billing concerns.
- Maintain customer database.
- Assist customers claim process.
- Assist customers with software questions or concerns.
- Other duties as assigned.
Skills / Other:
- Experience in Customer Service or Logistics industries.
- Excellent communication and empathy skills.
- Ability to multi-task.
- Ability to type 35-40 wpm.
- Excellent attendance record
- Proficiency in Outlook, Microsoft word and Excel.
Job Competency / Qualifications
Education/Training:
- Highschool Diploma or GED certificate.
- Customer service experience required.
Technical Requirements:
- Proficient in Microsoft Office Suite or related software.
- CRM Software experience is an added advantage.
Experience:
- Two to Three years of customer service representative experience in fulfillment, warehouse, logistics or transportation.
