What are the responsibilities and job description for the Senior Manager Field Services position at Cogeco, Inc.?
Key Performance Indicators
The successful candidate will be responsible for establishing and monitoring clearly defined key performance indicators (productivity, quality, sales, service rates, etc.) for all Technical Operations personnel to support best in class customer service. Some of the key performance indicators may include:
• Network performance and service level compliance
• Quality assurance and customer satisfaction
• Financial performance and cost control
• Team productivity and efficiency
• Training and development of employees
What We Offer
Cogeco, Inc. offers a comprehensive benefits package, including medical coverage, dental coverage, life insurance, long and short-term disability insurance, voluntary employee, spousal, and child life insurance, company recognized Holidays with additional Floating Holidays, Paid Time Off (PTO) programs, Comprehensive Flex Work Policy, 401(k) plan eligibility, participation in the Employee Bonus Plan, participation in the Cogeco Stock Purchase Plan, Complimentary and discounted broadband services (for those in our service area), Tuition Reimbursement, and Headspace Membership.
The successful candidate will also have opportunities for LinkedIn Learning subscriptions for select colleagues.
The successful candidate will be responsible for establishing and monitoring clearly defined key performance indicators (productivity, quality, sales, service rates, etc.) for all Technical Operations personnel to support best in class customer service. Some of the key performance indicators may include:
• Network performance and service level compliance
• Quality assurance and customer satisfaction
• Financial performance and cost control
• Team productivity and efficiency
• Training and development of employees
What We Offer
Cogeco, Inc. offers a comprehensive benefits package, including medical coverage, dental coverage, life insurance, long and short-term disability insurance, voluntary employee, spousal, and child life insurance, company recognized Holidays with additional Floating Holidays, Paid Time Off (PTO) programs, Comprehensive Flex Work Policy, 401(k) plan eligibility, participation in the Employee Bonus Plan, participation in the Cogeco Stock Purchase Plan, Complimentary and discounted broadband services (for those in our service area), Tuition Reimbursement, and Headspace Membership.
The successful candidate will also have opportunities for LinkedIn Learning subscriptions for select colleagues.
