Headend Technician

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type:

Job Description :

About Our Company

Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences. 

As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).

Why Work At Breezeline?

As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.

Internal Values – How we act

We’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Breezeline, we want to make that a reality.

And here is how we do it.

Fun: We laugh a lot. It makes every day brighter, and if you don’t love what you do, you’re not doing it right.

Job flexibility: We think everything you do matters – at work and home.

Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.

Total Rewards: Let’s be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We’ve got you and your family covered with one of the best packages in the business.

Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!

Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and reshape the industry.

Job Summary: 

Responsible for the reception, and distribution of off-air, satellite, etc. programming to the outside of the plant. This includes the installation, construction, operations, and repair of all equipment associated with the headend and signal distribution network. 

Essential Duties and Responsibilities

• Monitor video and audio quality of services delivered on the forward and reverse (analog-digital – IP)

• Perform daily checks of RF Levels and Headend alignment

• Understanding of commonly used modulation schemes such as QAM, QPSK, and OFDM

• Familiarity with test equipment such as Spectrum Analyzer, OSA, Optical Light Meter, RF signal meter, and MPEG Analyzer

• Understanding of CWDM and DWDM

• Verify video and audio levels for satellite and stereo processing equipment

• Monitor Commercial Insertion equipment for performance as needed

• Perform status monitoring of RF and data performance, and further report and/or repair discrepancies

• Assist the supervisor with workflow, training, and quality assurance

• Participate in an on-call rotation schedule

• Travel as needed

• Other duties may be assigned

Supervisory Responsibilities
This job has no supervisory responsibilities. 

Competencies
No competency or factor was selected. 

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. 

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. 

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

 
Reasoning Ability
Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

 
Certificates, Licenses, Registrations
Valid driver's license with a satisfactory driving record within company-required standards. 

Other Skills and Abilities
Ability to accurately measure distances, using tapes or other measuring devices
Ability to adhere to Local and federal regulations and Company policies
Ability to differentiate between different sizes and colors of wires
Ability to drive Company vehicle in a safe and responsible manner
Ability to make cable connections in tight spaces by bending, reaching, and twisting

Ability to operate appropriate computer or test equipment associated with the position
Ability to prioritize and organize effectively
Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment
Ability to work independently

Ability to work with small components and wires to make cable connections
Knowledge of basic mathematics and electronics

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and depth perception. 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

The noise level in the work environment is usually moderate. 

Benefits:

Competitive salary

Medical coverage (including prescription and vision plans)

Dental coverage

Life Insurance (1x salary at no cost to employee)

Long and short-term disability insurance (no cost to employee)

Voluntary employee, spousal, and child life insurance

Company-recognized Holidays with additional Floating Holidays

Paid Time Off (PTO) programs

Comprehensive Flex Work Policy

401(k) plan eligibility (company match 50% up to 5% of eligible contributions)

Participation in the Employee Bonus Plan

Participation in the Cogeco Stock Purchase Plan

Complimentary and discounted broadband services (for those in our service area)

Tuition Reimbursement

Headspace Membership

Opportunities for LinkedIn Learning subscriptions for select colleagues

Location :

Company :

Breezeline

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com