Program/Vendor Manager

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

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Job Description :

About Our Company

Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences.

As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).

Why Work At Breezeline?

As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.

Internal Values – How we act

We’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Breezeline, we want to make that a reality.

And here is how we do it.

Fun: We laugh a lot. It makes every day brighter, and if you don’t love what you do, you’re not doing it right.

Job flexibility: We think everything you do matters – at work and home.

Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.

Total Rewards: Let’s be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We’ve got you and your family covered with one of the best packages in the business.

Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!

Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.

Job Summary:

The telecommunications market is undergoing a transformation and Breezeline Mobile is forging ahead with our plan to increase market share for the US mobile services market. We are looking for a Vendor/Program Manager, Wireless  to help develop o
ur wireless product roadmap and join a team made of creative innovators and visionaries in start-up mode!

Reporting to the Product Owner - US Wireless, the Program/Vendor Manager Breezeline Mobile  is responsible for managing relationships with MVNE vendors, and overseeing/managing our product strategy for mobile products and services. The Program Manager will be responsible for:

• Overseeing our vendor performance, vendor roadmap, successful product/process launches, system design and enhancements. 

• Strategize with the Breezeline Mobile agile squad to develop product enhancements that improve operational performance, subscriber growth, and churn metrics.

• Collaborating with cross-functional teams (internally and externally), including product development, sales, customer care, technical operation,and marketing, to ensure timely and cost effective delivery of products and services to our customers.

Duties & Responsibilities:

• Vendor Management: Oversee relationships with telecom vendors, service providers, and contractors, ensuring they deliver as per agreements.

• Program/Product Leadership: Oversee the strategic planning, execution, and delivery of wireless telecom programs, ensuring alignment with business goals. Utilizing Agile Business processes

• Financial Analysis and Reporting: Utilize squad resources to monitor OPEX/CAPEX/Integration costs and work with finance to ensure long term achievement and visibility of metrics. Includes weekly reporting of operational metrics, progress, and activities.

• Project Coordination: Manage multiple projects within the program, ensuring they are completed on time, within scope, and within budget. This includes coordinating between cross-functional teams like engineering, network operations, and customer service.

• Stakeholder Management: Serve as the primary point of contact for stakeholders, including internal teams, external vendors, and sometimes clients. This involves managing expectations, reporting on progress, and facilitating communication.

• Risk/Fraud Management: Identify potential risks with internal stakeholders to  program, develop mitigation strategies, and monitor risk throughout the lifecycle of the program.

• Quality Assurance: Ensure that all projects within the program meet quality standards and regulatory requirements. This includes overseeing testing phases and ensuring compliance with telecom standards.

Qualifications:

•  Education: Typically requires a Bachelor's degree in Engineering, Telecommunications, Business Administration, or a related field. An advanced degree or certifications like PMP (Project Management Professional) are often preferred.

• Experience: 

  • 7-10 years of experience in program or project management within the telecommunications industry, with a focus on wireless systems.

  • Proven track record of managing complex, multi-disciplinary projects or programs.

  • Previous experience in telecom start ups, new market entry, and/or business transformation/ M&A integration 

  • Product management and strong history of  P&L management preferred

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• Skills:

  • Strong understanding of telecom systems, particularly wireless technologies.

  • Excellent project management, leadership, and organizational skills.

  • Proficient in project management software tools. (Jira)

  • Excellent communication and negotiation skills.

  • Ability to work under pressure and manage multiple priorities.

  • Technical Knowledge: Familiarity with network architecture, radio frequency (RF) engineering, 5G, LTE, and other emerging wireless technologies.

Other Details:

• Strong preference for candidates based in the US, however open to considering candidates based in Canada who are willing to travel occasionally

Benefits

• Competitive salary

• Medical coverage (including prescription and vision plans)

• Dental coverage

• Life Insurance (1x salary at no cost to employee)

• Long and short-term disability insurance (no cost to employee)

• Voluntary employee, spousal, and child life insurance

• Company recognized Holidays with additional Floating Holidays

• Paid Time Off (PTO) programs

• Comprehensive Flex Work Policy

• 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)

• Participation in the Employee Bonus Plan

• Participation in the Cogeco Stock Purchase Plan

• Complimentary and discounted broadband services (for those in our service area)

• Tuition Reimbursement

• Headspace Membership

• Opportunities for LinkedIn Learning subscriptions for select colleagues

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Company :

Breezeline

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com