Client Service Specialist

Cogency Global, Inc.

THE RIGHT RESPONSE

AT THE RIGHT TIME,

EVERY TIME

Client Service Specialist

Salem, OR

Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type

Full-Time

M-F

9AM – 5PM

$45K –$50K

Are you looking for a company committed to integrity, fairness, and fun? Are you in search of a corporate culture that fosters career development and values work-life balance? Would you like to be a part of a fantastic, growing Salem team? If you answered yes to these questions, then we have a position you should apply for!

Description:

If you are interested in a career in the legal information service industry and working closely with the most prestigious law firms and entity clients in the country, then Cogency Global may just be the company for you.  We specialize in UCC and Corporate transactions, Registered Agent services, Legalizations, and a multitude of other specialties.

Our exceptional service has fueled a tremendous growth and we are now seeking a highly motivated, customer-focused professional, preferably with UCC/corporate legal experience to join our team.   

Our mission is to continue building a successful business with a demonstrated commitment to integrity, fairness and fun.  We offer opportunities to learn, grow and make a difference to all our staff.  The CEO keeps an open door policy and values the many suggestions and ideas any of our nearly 330 employees share with him.  We are proud of our “No Layoff Strategy" since our CEO believes that loyalty must go in both directions, from our staff to our company and from management to our staff. 

If you enjoy working on a team, have strong computer skills, excellent customer service skills, like being busy, able to multi-task and want to learn and grow, you should check out our company.  If you are interested in joining our team we welcome your application.

Responsibilities

-          Identify and assess customer needs through consultation via email and phone.

-          Build sustainable relationships with customers by providing high quality customer service.

-          Use established tools and procedures to provide complete and accurate information to customers.

-          Provide solutions and alternatives to customer inquiries

-          Be a Subject Matter Expert in a variety of topics such as UCC, Mergers, Conversions, Formations and Withdrawals.

-          Create moments of “WOW” by going above and beyond what is expected.

Requirements

-          Four year college degree or equivalent work experience

-          Proficient in Microsoft Office programs

-          Exceptional customer service skills

-          Strong ability to multi-task.

-          Must be a Team player

-          Excellent written and verbal communication skills

-          Corporate filing/retrieval and UCC experience preferred

Together, we live our Core Values

Integrity: Doing the Right thing even when no one will know and walking the talk

Fairness: We have an open-door policy with access to all including the CEO at any time in a friendly & collaborative environment.

Fun: We believe in a fun work environment & have many team events that support the ‘fun’ culture

No Lay off strategy: We believe loyalty must go first from management to staff and we are proud of this unique strategy

...and to further support our staff, we offer:

• • 35-hour work week
  • Relaxed and Casual dress code for Summer months & Fridays
  • Educational assistance program for all of our eligible staff members
  • Continuous Learning is encouraged through our Quarterly New Hire Seminars & Knowledge Sharing sessions
  • An Organization that gives back to Society – We offer Paid community service days to all our eligible staff members and NYC Headquarters participates in number of charity drives throughout the year
  • A commitment to diversity & inclusion
  • 401k up to 5% price match, Access to FSA, Pre-Tax Transit benefit
  • 80% covered Medical Insurance & 80% covered Dental & Vision insurance