What are the responsibilities and job description for the Fulfillment Client Service Specialist position at COGENCY GLOBAL INC.?
Fulfillment Client Service Specialist
Tallahassee,FL
Benefits Offered
401K, Dental, Life, Medical, Vision
Employment Type
Full-Time: M-F
Are you looking for a company committed to integrity, fairness, and fun? Are you in search of a corporate culture that fosters career development and values work-life balance? Would you like to be a part of a fantastic, growing Dover team? If you answered yes to these questions, then we have a position you should apply for!
Summary:
We are currently looking for a candidate with prior customer service experience who will enjoy the support, camaraderie and satisfaction that comes from working with a family-oriented, professional company. Applicants should have well-developed computer skills, show a strong proficiency in verbal and written communication, be organized and detail oriented. A strong preference will be shown to any applicants who might have paralegal experience or a history of working with corporate and secured transactions or researching public records.
Our NO LAYOFF strategy, commitment to integrity, fairness and fun and strong financial performance make us an ideal alternative to the traditional “all business” organization. For consideration, please send us your resume and salary requirements
Essential Duties and Responsibilities:
You will be in direct contact with clients –processing orders, resolving any issues, request for assistance
Ability to respond promptly to client questions and concerns
Drive multiple times a day to the State of Department.
Helping clients to use Cogency's proprietary applications (training provided)
Guiding clients through the process of working with state and local public offices
Working with public offices and commercial agents on the client's behalf
Reviewing legal documentation –attention to detail is a must.
Multi-tasking effectively
Excellent customer service skills
Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)
Team player
Great written and verbal communication
Bachelor’s degree / Certified Paralegal
Prior Corporate knowledge and paralegal experience is preferred (Other duties may be assigned to meet business needs)
Together, we live our Core Values
Integrity: Doing the Right thing even when no one will know and walking the talk
Fairness: We have an open-door policy with access to all including the CEO at any time in a friendly & collaborative environment.
Fun: We believe in a fun work environment & have many team events that support the ‘fun’ culture
No Lay off strategy: We believe loyalty must go first from management to staff and we are proud of this unique strategy
...and to further support our staff, we offer:
- Relaxed and Casual dress code for Summer months & Fridays
- Educational assistance program for all of our eligible staff members
- Continuous Learning is encouraged through our Quarterly New Hire Seminars & Knowledge Sharing sessions
- An Organization that gives back to Society – We offer Paid community service days to all our eligible staff members and NYC Headquarters participates in number of charity drives throughout the year
- A commitment to diversity & inclusion
- 401k up to 4% price match, Access to FSA, Pre-Tax Transit benefit
- 75% covered Medical Insurance & 50% covered Dental & Vision insurance
Job Type: Full-time
Pay: $40,000.00 - $42,000.00 per year
Schedule:
- Monday to Friday
Education:
- Bachelor's (Required)
Experience:
- Customer Service: 1 year (Required)
- Microsoft Office: 1 year (Required)
Work Location: In person
Salary : $40,000 - $42,000
