Direct Access - Client Service Specialist

Direct Access - Client Service Specialist - Rolla, MO

Summary

We are currently looking for a candidate with prior customer service experience who will enjoy the support, camaraderie and satisfaction that comes from working with a family-oriented, professional company. Applicants should have well-developed computer skills, show a strong proficiency in verbal and written communication, be organized and very detail oriented. A strong preference will be shown to any applicants who might have a history of working secured transactions or researching public records.

Responsibilities

• You will be in direct contact with internal clients –processing orders, resolving any issues, request for assistance. The position involves Internal communication and the researchers do not contact the end user/customer. Direct Accesses communication is with the CSS’s only.
• Perform due diligence online search requests, involving Secured transactions, liens, litigation and/or bankruptcies for corporate and individual names.
• Ability to respond promptly to internal client questions and concerns.
• Use of Cogency's proprietary applications (training provided)
• Working with public offices and commercial agents on the client's behalf
• Reviewing legal documentation, and organizing relevant evidence –attention to detail is a must.

Requirements

• Multi-tasking effectively
• Excellent customer service skills
• Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)
• Team player equally capable of working independently.
• Great written and verbal communication.
• Associates or bachelor’s degree or equivalent training, education and experience preferred.
• Prior secured transaction knowledge is preferred (Other duties may be assigned to meet business needs)

Additional Information

Job Type: Full-time; M-F Hours: 9 a.m - 5 p.m. Salary: $40k