What are the responsibilities and job description for the Bilingual Call Center/ Customer Service Representative position at Cogent Infotech Corporation?
Job Title: Bilingual Call Center/ Customer Service Representative
Location: Orange, CA US 92868
Contact - 6 Months Contract
ShiftTiming - Monday – Friday (9:00 a.m. to 5:30 p.m.)
Description :
Responsibilities :
- Program Support - Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
- Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department.
- Guides members in understanding and accessing the benefits they are entitled to under Medicare and Medi-Cal, through the OneCare program.
- Address member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically.
- Enters accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction.
- Initiates referrals to both internal/external care management departments and other departments, governments or community agencies.
- Participates in departmental phone outreach campaigns on a regular basis.
- Completes other projects and duties as assigned.
Minimum Qualifications :
- High school diploma or equivalent required. 6 months of experience in a call center capacity required
- Bilingual in English and in one of client's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese) required.
Preferred Qualifications :
- 6 months of health maintenance organization (HMO), Medi-Cal/Medicaid and health services experience.
- Typing speed of 35 words per minute (WPM).
Why Choose Cogent? Cogent Infotech stands at the forefront of technology consulting and is recognized globally for its award-winning services. With our headquarters in Pittsburgh, PA, USA, we specialize in guiding enterprises through digital transformation, leveraging the power of emerging technologies such as
Cloud Computing, Cybersecurity, Data Analytics and AI. Our mission is to provide innovative workforce solutions that address the complex challenges faced by today’s businesses.
As an ISO-certified firm and appraised at CMMI level 3, our reputation for excellence is well-established.
We are proud to collaborate with over 70 Fortune 500 companies and more than 150 Federal & State agencies, delivering cutting-edge technology solutions that drive success.
Cogent is an equal opportunity employer. Cogent will not discriminate against applicants or employees based on race, color, religion, national origin, age, sex, pregnancy (including childbirth or related medical condition), genetic information, sexual orientation, gender identity, military status, citizenship or any other class protected by applicable law
Salary : $23 - $30
