Desktop Engineer

Job Description

Job Description

Title : Engineer

Duration : 6 Months

Location : Clearwater, FL

Onsite Role

Responsibilities

• Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required. Application support : Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.
• PC : Desktop / Laptop installation, book end users schedule for upgrade / refresh, perform users existing computer system / software / data / printer installed / configuration settings intake prior any upgrade / refresh, and ensure they are as per order in the upgraded / refreshed computer.
• Printers : Support all printers, support network configuration, driver installation, and vendor coordination for setup / repair of faulty devices, etc.
• Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Excellent understanding of Windows 10 / 11 OS, Android OS Mac OS, MS Office, Basic LAN / WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations.
• Provide onsite and remote technical assistance to End Users. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
• Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB / KEDB and SOP).
• Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair / replacement) Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
• Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT / AV contacts and stand-by support? Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
• Good understanding of O365 and related support activities. Good understanding of Active Directory User / Group Management, DNS, Group Policy, Networking and Firewall? Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool? Experience of working within SLAs and ITIL processes.
• Effective written and verbal communication skills? Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.

Why Choose Cogent? Cogent InfoTech stands at the forefront of technology consulting and is recognized globally for its award-winning services. With our headquarters in Pittsburgh, PA, USA, we specialize in guiding enterprises through digital transformation, leveraging the power of emerging technologies such as Cloud Computing, Cybersecurity, Data Analytics, and AI. Our mission is to provide innovative workforce solutions that address the complex challenges faced by today’s businesses.

As an ISO-certified firm and appraised at CMMI level 3, our reputation for excellence is well-established. We are proud to collaborate with over 70 Fortune 500 companies and more than 150 Federal C State agencies, delivering cutting-edge technology solutions that drive success.

Cogent is an equal opportunity employer. Cogent will not discriminate against applicants or employees based on race, color, religion, national origin, age, sex, pregnancy (including childbirth or related medical condition), genetic information, sexual orientation, gender

Identity, military status, citizenship, or any other class protected by applicable law.

Company Description

At Cogent, we are dedicated to pushing the boundaries of our expertise to set new industry standards. Through continuous refinement of our processes and broadening our services to meet evolving needs across industries, we provide effective, future-forward, and comprehensive solutions.

Company Description

At Cogent, we are dedicated to pushing the boundaries of our expertise to set new industry standards. Through continuous refinement of our processes and broadening our services to meet evolving needs across industries, we provide effective, future-forward, and comprehensive solutions.