What are the responsibilities and job description for the Technical Support/Desktop Support/Helpdesk position at Cogent Infotech Corporation?
Job Description
Job Description
Job Title : Technical Support Executive
Location : Norwood, GA
Contract Role : 6 Months
Job Summary
Role Description :
- High School Diploma.
- 2 years of relevant experience.
- Excellent customer service skills.
- Considerable working knowledge of most current released version or its most immediate predecessor of the following : Microsoft OS (Server / Workstation), Office365 or similar email suite, Microsoft Administration tools, Internet browsers (Chrome, Edge, Firefox) configurations.
- Excellent written and verbal communication skills
- Analytical and problem-solving thought process
Competencies :
Desktop Management - Infrastructure Services (IS), IT IS Service Desk
Essential Skills :
Summary : Diagnose and troubleshoot incoming service desk calls. Provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provide case status updates to management and end-users. Support and maintain effective relationships with users. Assist in the execution of projects, work assignments and workloads for the Service Desk personnel, ensuring adherence to departmental policy and procedures and provides reports on Service Desk activities, performance and operational issues.
Desirable Skills :
Why Choose Cogent? Cogent InfoTech stands at the forefront of technology consulting and is recognized globally for its award-winning services. With our headquarters in Pittsburgh, PA, USA, we specialize in guiding enterprises through digital transformation, leveraging the power of emerging technologies such as Cloud Computing, Cybersecurity, Data Analytics, and AI. Our mission is to provide innovative workforce solutions that address the complex challenges faced by today’s businesses.
As an ISO-certified firm and appraised at CMMI level 3, our reputation for excellence is well-established. We are proud to collaborate with over 70 Fortune 500 companies and more than 150 Federal C State agencies, delivering cutting-edge technology solutions that drive success.
Cogent is an equal opportunity employer. Cogent will not discriminate against applicants or employees based on race, color, religion, national origin, age, sex, pregnancy (including childbirth or related medical condition), genetic information, sexual orientation, gender
Identity, military status, citizenship, or any other class protected by applicable law.
Company Description
At Cogent, we are dedicated to pushing the boundaries of our expertise to set new industry standards. Through continuous refinement of our processes and broadening our services to meet evolving needs across industries, we provide effective, future-forward, and comprehensive solutions.
Company Description
At Cogent, we are dedicated to pushing the boundaries of our expertise to set new industry standards. Through continuous refinement of our processes and broadening our services to meet evolving needs across industries, we provide effective, future-forward, and comprehensive solutions.
