Apple Desktop Support Technician

Apple Desktop Support Technician

What Do We Do?

Cogent is a custom technology hardware integrator serving the healthcare industry. We support hospital IT, Biomed, Engineering, and AV departments. We consult, sell, install, and support a variety of technologies for healthcare facilities. Our mission is to make our customers look good by delivering confidence and enabling healthcare professionals to perform their duties at the highest level.

Overview

Do you love hands-on problem solving? Are you passionate about sharing your technical knowledge and mentoring others? As an Apple Desktop Support Technician, you’ll help deepen our customers' trust in Apple technology by providing exceptional technical assistance, mentorship, and guidance. Your diagnostic skills and passion for outstanding customer service will create a seamless experience, allowing healthcare professionals to excel in their critical roles.

This role will report to the Cogent Service Manager and the on-site hospital lead.

Key Responsibilities

• Desktop Support: Provide first-line support for Microsoft OS and Apple iOS devices, including desktops, laptops, tablets, and mobile devices.
• Peripheral Device Management: Troubleshoot and maintain peripheral devices such as printers, scanners, monitors, and other hardware components.
• Diagnose and resolve product issues with patience and compassion.
• Assist customers with macOS features, tools, and tips, including:
  • Keyboard shortcuts and gestures
  • File and folder navigation
  • System Settings customization
  • Mission Control and Stage Manager optimization
  • Desktop Widgets and window adjustments
• Maintain and troubleshoot Apple hardware, software, and integrations.
• Deploy devices and ensure proper administrative and network settings.
• Log computer specifications, accessories, and printer locations.

Qualifications

Education:

• High school diploma or equivalent required.
• Associate degree in IT or related field preferred.

Experience:

• Minimum of 1-2 years of experience in a desktop support role.
• Experience supporting Microsoft OS and Apple iOS environments.
• Familiarity with mobile devices, Computers on Wheels (COWs), and peripheral devices.
• Exposure to business and clinical systems is a plus.

Skills:

• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage and prioritize multiple tasks effectively.

Technical Proficiency:

• Familiarity with Microsoft Office Suite, Active Directory, and remote desktop tools.
• Basic networking knowledge (e.g., TCP/IP, DNS, Wi-Fi).
• Knowledge of IT service management tools (e.g., ServiceNow) is a plus.

Working Conditions

• Onsite role requiring regular interaction with end users and equipment.
• Must be willing to work in a hospital setting and be on your feet all day.
• May require occasional lifting of equipment (up to 75 lbs).
• Potential for off-hours or weekend support as needed.
• May be required to work weekends and holidays.
• May be required to work various shifts.

Schedule

• 8-hour shifts, Monday – Friday.
• Day shift and evening shift available (2:00 PM - 10:00 PM).
• Work at multiple locations in the metro Atlanta area.

Why Join Us?

We provide a collaborative environment encouraging teamwork, continuous improvement, and performance-based advancement.

Equal Opportunity Employer

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Ready to Join the Team? Apply today to become a part of the Cogent family and make a difference in the healthcare technology space