What are the responsibilities and job description for the Service Order Coordinator position at Cogent?

Service Order Coordinator

About the OrganizationCogent is a growing, midwest company that provides creative and innovative fluid processing solutions. Our companies include Automatic Engineering, BRI, Fluid Equipment, Lee Mathews, Industrial Measurement and Control, iME Solutions, Vanco, Vandevanter Engineering, Velocity and Water Technology Group. Cogent companies are committed to providing compelling, pertinent and logical solutions while serving the local Industrial, Municipal, Commercial Building Trades, Oil & Gas markets. Our people make the difference. Our shared values define us as a team and bring our vision to life. We are an employee owned business where more than 220 employee owners expect their teammates to work hard, be creative, and get engaged and together we build our future and share in the outcome!

Description

Are you looking for a great company with great people, a place you can retire from someday? If a position where you can directly impact the success of an organization and share in that success as an Employee Owner sounds like a refreshing opportunity, then check us out. Together we build our future!

Cogent is currently looking for a bright, self-driven individual to help coordinate and schedule service work for our Casper Wyoming location. As anOrder Coordinator, you will be responsible for the coordination of the entire service process from beginning to end.

What we value :

Bright, entrepreneurial, and industrious individuals looking to apply themselves creatively
Individuals who are comfortable speaking up, sharing ideas, and driving change
Energetic teammates looking for more than just a job to pay the bills
Passionate individuals who naturally do more than is asked

Essential duties of this position are :

Prepare and distribute timely service estimates

Interpret commitments made to customers by other company employees and clarify when there is confusion or ambiguity

Responsible for the procurement of all parts, equipment, and tools needed for each job

Utilize the support and coordinate the work of the service department to ensure each service job is managed with excellence

Prioritize tasks based on customer needs (internal and external)

Monitor quality from project planning through service completion

Process service-related warranties and returns to vendors in a timely manner

Develop and maintain solid relationships with customers both internal and external

Communicate directly with customers regarding scope, schedule, and cost

Manage schedules for technicians and other field-service related personnel

Embody and exhibit Cogents core values on a daily basis

PositionOrder Coordinator

Position Requirements

Qualified candidates should have the following knowledge, skills, and abilities such as :

Three years minimum experience in entry-level construction management, project management or equivalent

Ability to perform tasks with high attention to detail and accuracy

Ability to work both independently and in a team-oriented, collaborative environment

Ability to elicit cooperation and defuse tension, if necessary in a customer service environment

Knowledge of purchasing and sales techniques

Excellent project management skills; ability to effectively prioritize and execute tasks in a high-pressure environment

Ability to adapt to shifting priorities, demands and timelines through analytical and problem-solving capabilities

Excellent verbal and written communication skills

Excellent customer service, interpersonal and phone etiquette skills

Proficiency in MS Office including Word, Excel

Proficiency in P21 or other accounting / scheduling software programs

Ability to lift up to 25 pounds

Other items of importance :

The position is 90% office environment, 10% shop

Overtime, without prior notice, may be required

Travel may be required for training purposes

Who we are :

Cogent is a growing, Midwest company that provides creative and innovative fluid processing solutions. We are committed to serving the local Industrial, Municipal, Commercial Building Trades, Oil & Gas markets. Our companies include Automatic Engineering, BRI, Fluid Equipment, Lee Mathews, Industrial Measurement and Control, iME Solutions, Vanco, Vandevanter Engineering, Velocity and Water Technology Group. Our people make the difference, our shared values define us as a team and bring our vision to life. Together, our employee-owners help build healthy and prosperous communities through creatively engineered solutions for our customers.

What we offer above and beyond competitive pay :

Employee Ownership Stock (ESOP)

401(k) with matching

Profit-Sharing Plan

Health, Dental, Vision and Life insurance

Generous PTO and Holidays

And much more!

We value a great attitude and hard work and in return provide competitive wages,employee ownership,benefits, training and career growth opportunities. To begin a rewarding career with Cogent, apply today at cogentcompanies.com / careers /

EOE StatementCogent, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.

Exempt / Non-ExemptNon-Exempt

Full-Time / Part-TimeFull-Time

LocationCasper (Cogent)

CategoryCustomer Service

DivisionCogent, Inc.

This position is currently accepting applications.

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Service Order Coordinator

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