What are the responsibilities and job description for the Service Manager Coggin Honda Jacksonville position at Coggin Automotive Group?
Overview
Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Service Manager at Coggin Honda Jacksonville, you will have the opportunity to make a positive impact on our business and in the lives of our team members and guests every day. We are looking for a strong, energetic, people-focused Service Manager who will help us redefine the car-buying experience. Does this sound like you? Apply now!
Benefits
Pay and Recognition:
- Weekly pay
- Paid holidays & paid time off
- Deferred Holiday Pay Match
- Paid training
- Stock Awards (select management and front-line team member’s eligible!)
Insurance / Retirement:
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
Learning, Tuition Assistance and Career Development:
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
Additional advantages:
- Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Aggressive Employee referral program with bonus opportunities
Responsibilities and Qualifications
The primary responsibility of the Service Manager is to oversee the service department and drive operational success; technicians, service advisors, service call center, lot attendants, detailers and shuttle driver, etc.
- Manage employee schedules and pay plans
- Forecast goals and objectives for the department and strive to meet them
- Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
- Work with shop foreman to ensure guests vehicles are serviced properly and in a timely manner
- Attend manager meetings and conduct service department meetings
- Prepare and administer an annual operating budget for the service department
- Maintain Asburys specified service customer pay gross profit growth
- Maintain technician proficiency as specified by Asbury standards
- Partner with technical schools to recruit technicians
- Partner with OEM and other third party vendors
- Handle and resolve guest complaints
- Motivate, train, develop and reward employees
- Communicate with guests about maintenance and service work needed effectively
- Continue to maintain Asbury's value, quality, and integrity
- Provide and maintain a safe work place and environment for employees and guests
- Other duties to be determined by management
- Strong customer service skills are a must
- Must be able to manage a team, motivate and develop
- Experience with CDK or other automotive software required
- Strong technical aptitude is required
- Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop
- Must have 3 years as an automotive Service Writer/Service Assistant Manager
- Previous automotive Service Management experience is required
- Must be able to manage in a fast paced work environment
- Must be able to pass pre-employment screens (background & drug test)
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