What are the responsibilities and job description for the Senior Solutions Architect - US position at Cognigy?
About Cognigy
Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.
Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team.
Why you’ll love working at Cognigy - Our promise to you
We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.
We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts - Team, Trust, Transparency, Technology.
Your new role – Senior Solutions Architect – US
Location: Dallas, Texas (Hybrid)
Potential OTE: $130 000 to $150 000 OTE (on-target earnings - base and bonus)
As a Senior Solutions Architect, you will design, build, and implement advanced Conversational AI solutions for our customers and partners. Acting as a highly experienced individual contributor, you will manage high-impact projects, provide deep technical insights, and ensure customers achieve maximum value from our platform.
Your responsibilities will include
- Advanced Post-Sales Consulting & Implementation: Drive complex projects from pilot/Proof of Concept (PoC) to full implementation, ensuring scalable and high-performance solutions for enterprise clients.
- Technical Expertise: Provide cutting-edge technical solutions, shape architectural best practices, and tackle advanced technical challenges with innovative approaches.
- Collaboration & Support: Partner with cross-functional teams to support business development and contribute insights to enhance product strategies.
- Focused Enablement: Deliver technical training, workshops, and best practices to empower customers and partners with the knowledge needed for success.
- High-Impact Documentation: Develop precise technical documentation and ensure the resolution of complex technical issues to maintain high customer satisfaction.
Growth Potential
At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.
About you
- Minimum of 5 years in a similar role within Conversational AI, SaaS, or enterprise software industries, focusing on high-level individual contributions and advanced technical implementations.
- Proven experience with Cognigy or equivalent Conversational AI platforms.
- Demonstrated ability to resolve complex technical challenges with scalable and innovative solutions.
- Strong capability to align technical solutions with business objectives and deliver measurable outcomes.
- Exceptional ability to communicate technical concepts effectively to both technical and non-technical stakeholders.
Experience in the following fields is desired:
- Reporting & Metrics
- Proficient in JavaScript and other languages such as Python; experience with back-end integrations such as various data dips and API integrations.
- Front-End Design: Skilled in HTML and CSS design
- Back-End Development: Proficient in server-side applications, data manipulation and designing solutions.
Life at Cognigy - What we offer you
We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include -
- Attractive and performance-oriented salary
- Medical, Dental, Vision, Life, & Disability insurance
- 401(k)
- Unlimited leave
- Unique opportunity to help build and shape the company, with little hierarchy
- Flexible working options
- Colleague recognition, reward and celebration events
- Global Employee Assistance Program
- ClassPass membership, giving you access to a variety of fitness and wellness experiences
- Ongoing learning and development opportunities, including Udemy
- One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
- Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more.
Equal Opportunity Employer Statement
Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Salary : $130 - $150
