What are the responsibilities and job description for the Bilingual Spanish Customer Service Representative - Remote position at Cognizant North America?

Cognizant is a large IT Consulting Firm that uses modern technologies to support a wide variety of industries. The Bilingual Spanish Customer Service Representative contributes to Cognizant's Contact Center for Foodservice success by providing support to the Selling Team, field partners, and Direct Customers. This person will handle service and delivery inquiries and resolve concerns for one of Cognizant's Food Service Clients. They establish and maintain Gold Standard business relationships and maintain predetermined brand distribution percentages for the customer base. This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives. The position also makes outbound calls and processes other tasks as and when required. This role is fully remote for candidates living in the United States.

Role Responsibilities

Offer Sales & Sales Support interactions from Customers and Sales Associates (via phone, email, and teams chat) such as general inquiries, feedback, incidents, and order management.
Use computerized systems for tracking, information gathering, and / or troubleshooting.
Answer basic questions and resolve basic problems.
Document issues, identify, and take appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications.
Actively re-direct incoming callers to self-service options
Perform proactive outbound follow-up communications as necessary
Process orders and other related voice and non-voice tasks as needed to meet client needs

Role Requirements

A High School Diploma or equivalent is required

Must be Bilingual in Spanish / English

At least 2 years of Customer Service experience

Previous call center experience is preferred but not required

Previous experience in foodservice or foodservice distribution is preferred but not required.

A self-starter that demonstrates customer service skills.

Ability to select and apply standard policies and procedures.

Ability to resolve routine problems and questions independently.

Ability to pay close attention to detail and use time effectively.

Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.

Ability to work in a fast-paced team environment.

Requirements for Working From Home

A private and secure space to do work uninterrupted by others in the home.

Must connect to the internet with a CAT 7 Ethernet cord or higher. Using a WiFi connection is not allowed.

All equipment needed for the job will be provided, but not the Ethernet cord

Salary and Other Compensation :

Applications are accepted on an ongoing basis for Colorado only.

The hourly rate for this position is $14.50 per hour.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements :

Medical / Dental / Vision / Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term / Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer : The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Salary : $15

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Bilingual Spanish Customer Service Representative - Remote

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