What are the responsibilities and job description for the Client Relationship Manager- BFSI position at Cognizant North America?
Client Relationship Manager - Banking & Financial Services
Overview
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Client Relationship Managers are key contributors to the commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience. A CRM's shared measures are margin, revenue, client satisfaction, and employee retention. CRM role-specific measures are renewal win rates, revenue, and margin.
Location : Irvine, CA / Southern CA
Key Responsibilities
- Build trusted relationships with client stakeholders.
- Understand the client environment, issues, and priorities.
- Work with clients to define their problems and co-create solutions.
- Drive RFPs / proactive bids with regards to renewals, extensions, and expansion.
- Track BFS industry trends relevant to client business and bring forth proactive ideas and solutions.
- Serve as the day-to-day point of contact for the clients.
- Responsible for backlog growth including renewals and extensions of current engagements.
- Lead the onsite project teams and ensure they understand the client environment.
Required Experience
Preferred Experience
Top Reasons to Join Our Team
Excellent compensation / benefits. A strong financial incentive package that includes a solid base salary with a highly attractive commission plan. Further incentives include award programs, club trips, and an excellent benefits package. Wide exposure to industry, product, and functional standard methodologies; as well as outstanding teams supporting your sales pursuits. Encouraging management team that rewards initiative & success. Exciting, industry-leading practice where you can truly build a long-term career. Congenial, collaborative, and goal-oriented environment; the opportunity to work with and learn from a diverse, highly experienced team of business professionals. Tremendous opportunities for growth with a real career path promoting career advancement.
Salary and Other Compensation :
The annual salary for this position is between $160,000-$180,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements :
Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
A Good Fit for the Cognizant Culture : A person who possesses a true passion for changing organizations for the better, and desires to do so within a goal-oriented, yet professional atmosphere filled with business professionals who all manifest a belief in partnership, innovation, and excellence. Our "Cultural Value Drivers" are well-known and clearly communicated within the organization : Open, Visible, Motivated, Empowered, Opportunity-Filled, Flexible & Collaborative.
Work Authorization : Must be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future.
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Salary : $160,000 - $180,000
