What are the responsibilities and job description for the Cloud Contact Center Expert position at Cognizant North America?
Cognizant's 'Customer Service Transformation' team is transforming rapidly, driven by expanding digital technologies, AI-driven self-service, and cloud adoption. As a Senior Technology Solutions Professional, you'll be part of this transformation, helping create a contact center that remodels traditional customer journeys and infuses next-gen technologies.
About the Job
This role requires a minimum 15 years of experience with contact center domain technologies and products, as well as 5 years of hands-on experience with AWS Connect, Lex, Lambda, Dynamo, S3, and CloudWatch. You'll work closely with our team to design and implement advanced technology solutions, ensuring seamless integration with various platforms and best practices.
Key Responsibilities
- Design and deploy complex contact center solutions using AWS services
- Develop and maintain deployment pipelines and Terraform configurations
- Collaborate with stakeholders to drive business outcomes and improve customer experiences
What We Offer
We provide an estimated annual salary of $185,000, depending on experience and qualifications. Our benefits package includes paid holidays, medical/dental/vision/life insurance, 401(k) plan, long-term/short-term disability, and paid parental leave.
Salary : $185,000
