What are the responsibilities and job description for the Desktop Engineer- Onsite position at Cognizant North America?
About the group :
Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
EEO Statement & Accommodations
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Role : Desktop Engineer
Location : Boston, MA
Job Summary
- Excellent interpersonal skills with very good written & spoken English. Solid understanding in the desktop support area servicing across VDI, Laptops and desktops.
- Skilled with Windows 10, WebEx, O365, Office issues, basic application solving, etc. Work experience in a financial organization preferred. Handle the agreed SLA / KPI's for the overall engagement of desk side support
- Help handle the client's CMDB for the laptops, desktops and other peripherals. Help the team follow the standard methodologies and introduce new insights / process to provide relevant service improvements. Strong Service Management (ITIL) knowledge - preferably in ServiceNow environment. Build rapport with the client team to help them take the right solution and path
Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements :
Medical / Dental / Vision / Life Insurance. Paid holidays plus Paid Time Off. 401(k) plan and contributions. Long-term / Short-term Disability. Paid Parental Leave. Employee Stock Purchase Plan. Eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Disclaimer! The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time.
