Solutions Architect - Retail Ecommerce

Solutions Architect - Retail Ecommerce

We are seeking a dynamic Senior Architect to be the cornerstone of our digital program. This role requires a seasoned Subject Matter Expert (SME) who will act as the primary point of contact (POC) for our customer. The ideal candidate will have a robust software engineering background with significant experience in ecommerce within a retail environment. You will lead and manage a large support team both onsite and offshore, conduct root cause analysis (RCA), address critical issues, and drive them to resolution. Proficiency in technologies such as AppDynamics, Splunk, Java Spring Boot, and Oracle ATG is highly desirable.

Responsibilities :

Key Responsibilities :

• Digital Program Leadership : Take ownership of the digital program, providing expert technical guidance to meet the objectives outlined in the Statement of Work (SOW). Ensure all technical requirements and deliverables are met.
• Production Support & Maintenance : Exhibit strong expertise in production support and application maintenance processes, including incident management, problem management, and service request handling. Maintain seamless operation of ecommerce applications.
• Critical Issue Resolution : Lead technical analysis and RCA of critical support triaging calls. Engage in project management reviews with the client to ensure timely and effective issue resolution.
• Team Leadership & Mentorship : Offer technical guidance and mentorship to the project support team across various service lines and locations. Cultivate a collaborative and high-performance team culture.
• Performance Metrics : Drive the achievement of business support metrics for the project. Monitor and report on key performance indicators (KPIs) to ensure project success.
• Team Management : Oversee project team members and contractors, providing mentorship to help them achieve project goals. Ensure alignment with project objectives through effective leadership.
• Status Reporting : Communicate project status to the client and internal higher management. Provide regular updates on progress, challenges, and accomplishments.
• Risk & Issue Management : Identify potential risks and issues, and develop mitigation plans to ensure smooth project execution. Proactively address challenges to minimize impact.
• Ecommerce Expertise : Bring in-depth knowledge of the retail ecommerce domain and familiarity with one or more ecommerce platforms, preferably Oracle ATG Commerce. Utilize domain expertise to drive project outcomes.

Technical Proficiencies :

Required Qualifications :

Education :

Experience :

Technical Skills :

Leadership & Management :

Communication Skills :

Certifications (optional but preferred) :

Why Choose Cognizant?

It takes a lot to succeed in today's fast-paced market, and Cognizant Technology Solutions has become a leader in the industry. We love big ideas and even bigger dreams! We stand out because we put human experiences at the core. Our associates enjoy robust benefits and training opportunities from our industry-recognized, award-winning Academy team. You will have access to hundreds of technical trainings to keep your skillsets fresh and have opportunities to acquire certifications on the newest technologies.

Applications will be accepted until February, 14th, 2025.

The annual salary for this position is between $102,600- $162,500 depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements :

Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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IND123

Salary : $102,600 - $162,500