What are the responsibilities and job description for the Genesys Architect - Manager - 62680711 position at Cognizant Technology Solutions?
Job Summary
We are looking for a Technology Architect with 10 to 12 years of experience in the Cards and Payments domain. The ideal candidate will have extensive experience with Genesys technologies including CC Analyzer/CC Pulse Web Engagement Pulse Agent Desktop Composer Eservices CIM Platform and Voice Portal. This is a hybrid work model with day shifts and no travel required.
Responsibilities
- Lead the design and implementation of Genesys solutions to meet business requirements.
- Oversee the integration of Genesys technologies with existing systems and platforms.
- Provide technical expertise in Genesys CC Analyzer/CC Pulse ensuring optimal performance and reporting.
- Implement and manage Genesys Web Engagement to enhance customer interactions.
- Utilize Genesys Pulse to monitor and improve system performance and agent productivity.
- Develop and customize Genesys Agent Desktop to streamline agent workflows.
- Create and manage applications using Genesys Composer to support business processes.
- Oversee the deployment and maintenance of Genesys Eservices for efficient customer service.
- Ensure the stability and scalability of the Genesys CIM Platform.
- Manage the Genesys Voice Portal to provide seamless voice interactions.
- Collaborate with cross-functional teams to align Genesys solutions with business goals.
- Provide training and support to team members on Genesys technologies.
- Stay updated with the latest trends and advancements in Genesys and the Cards and Payments domain.
A Genesys Platform Administrator is responsible for managing and maintaining the Genesys contact center platform including user access system configuration data integrity and overall system health ensuring smooth operation of the contact center by configuring call routing IVR menus agent desktops and reporting functionalities within the Genesys platform
User Management
System Configuration
Data Management
Troubleshooting
Reporting and Analytics
Security Administration
System Upgrades and Patches
Collaboration with stakeholders
Qualifications
- Must have 10 to 12 years of experience in technology architecture specifically with Genesys solutions.
- Required skills include Genesys CC Analyzer/CC Pulse Genesys Web Engagement Genesys Pulse Genesys Agent Desktop Genesys Composer Genesys Eservices Genesys CIM Platform and Genesys Voice Portal.
- Experience in the Cards and Payments domain is mandatory.
- Strong problem-solving skills and the ability to work in a hybrid work model.
- Excellent communication and collaboration skills.
- Ability to work in day shifts with no travel required.
- Nice to have experience with other customer engagement platforms and tools.
- Proven track record of successfully implementing and managing complex technology solutions.
- Strong understanding of system integration and architecture principles.
- Ability to provide technical leadership and guidance to team members.
- Commitment to continuous learning and professional development.
- Ability to adapt to changing business needs and priorities.
Certifications Required
Genesys Certified Professional Certified Payment Card Industry Security Implementer
Salary and Other Compensation:
Applications will be accepted until February 21, 2025.
The annual salary for this position is between $130,000 - $140,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Salary : $130,000 - $140,000
