What are the responsibilities and job description for the Lead Tools & Solutions Architect position at Cognizant Technology Solutions?
Cognizant Technology Solutions is currently seeking a highly experienced Lead Tools & Solutions Architect responsible for offering creation and driving campaigns using ServiceNow and AI & Automation. Partner with the customer to identify areas of opportunity to improve business outcomes through digital transformation that when implemented, lead to improved process and end-user experiences for everyone.
Are you ready to be a change-maker? At Cognizant, we believe those who challenge the way they work today will lead the way tomorrow! Ability to work independently and remotely, with willingness travel for client engagements as needed.
Key Responsibilities
* Lead technical pre-sales engagements, presenting IT operations transformation solutions to C-level executives and technical stakeholders.
* Support Large CIS (Cloud, Infrastructure & Security) deals with presales and solutioning
* Collaborate with sales teams to define go-to-market (GTM) strategies for enterprise IT transformation initiatives.
* Create mindshare and opportunities, drive proactively with CIS sales teams
* Create Offerings based on GTM strategy and drive campaigns to generate pipeline
* Drive Customer presentations and perform demos and POCs
* Drive proactive pipeline in tools, automation and AI technologies
* Build capabilities and expertise in tools like ServiceNow, Moogsoft, Observability tools (Splunk, Datadog, AppDynamics etc), Monitoring tools
* Work closely with offshore solution teams and create customer presentations supporting RFP and large Deals
* Drive automation strategies, leveraging AI-driven service desks, event correlation, and intelligent remediation workflows.
* Lead thought leadership initiatives, including whitepapers, webinars, and industry conferences on next-gen IT operations and AIOps.
* Collaborate with customers, partners, and internal teams to align solutions with business goals and technology roadmaps.
* Provide technical mentorship to sales engineers, solution consultants, and delivery teams.
* Conduct executive briefings and workshops on modern IT operations, Observability, and AIOps strategies.
Required Qualifications:
* 18 years overall experience in offering creation and driving campaigns using ServiceNow and AI & Automation.
* Proven track record of leading large-scale digital transformations in IT Operations for global enterprises.
* Experience in working with pre-sales teams, strategic consulting, and solution architecture roles.
* Certifications in tools like ServiceNow, Moogsoft, Splunk, Cisco, Ansible, terraform, Jira, Datadog, AppDynamics, Dyntrace
* Expertise in driving Large and practice deals
* Expertise in offering creation and driving campaigns
* Expertise and Experience in customer presentations, POCs, POVs and presenting in depth knowledge on tools and new technologies
* Understanding of AI technologies in IT Operations
* Observability & AIOps: Hands-on experience with tools like Splunk, Dynatrace, Datadog, New Relic, ELK, Moogsoft, BigPanda, or Instana.
* IT Automation: Strong knowledge of workflow orchestration, AI-driven ITSM, RPA, and chatbot automation.
* CI/CD & DevOps: Experience with Jenkins, GitOps, Terraform, Ansible, Kubernetes, and containerization.
* ServiceNow: Proficiency in Discovery, Event Management, Service Mapping, CMDB
* Cloud & Hybrid IT: Hands-on knowledge of AWS, Azure, GCP, multi-cloud, and FinOps best practices
Preferred Qualifications
* Master's degree in Computer science or related.
* Strong Consulting background in a Cloud Infra and Security in sales, delivery or solutions
Home office setup (network, phone, etc.) Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are comfortable with ambiguity, excited by change, and excel through autonomy, we'd love to hear from you.
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Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
