What are the responsibilities and job description for the PE - Content Reviewer (Vietnamese) position at Cognizant Technology Solutions?
Candidate Qualification:
- Degree or Diploma holder in any fields
- Excellent written, reading & spoken communications skills in Vietnamese & English languages, understanding of local culture
- 0-6 months of BPO Experience
- Candidates from Vietnam who are willing to relocate Malaysia are most welcome.
Detailed Role & Responsibilities:
- Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client’s policies and guidelines
- Gaining full understanding and in-depth knowledge of client policies and guidelines
- Willing to work in 24x7 environment
- Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
- Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
- Identifying improvement opportunities and solutions to problems
- Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
- Review the reported content within agreed turnaround times and standards of quality
- Recognize trends and patterns, and escalate issues outside of the established policies
- Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
- Ensure on meeting daily KPIs
- Ensures that the process is followed correctly in Service Operations
- Ability to learn to work with customer internal tools
- Maintain a high degree of confidentiality while meeting strict deadlines
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