What are the responsibilities and job description for the SAP AMS Service Delivery Manager - Associate Director - 62743901 position at Cognizant Technology Solutions?
About Cognizant's SAP Practice
Cognizant's SAP practice is part of our Enterprise Platform Services (EPS) unit. In Cognizant's SAP practice, we help enterprises improve business value in the digital economy. As part of this practice, you will drive digital acceleration, to prepare our clients for the approaching autonomous business by unlocking the value of digital with industry-specific outcomes. Our extended service portfolio and business solutions help our clients gain driven leadership, discover new revenue streams and achieve business agility-all with the operational mandates of cost and efficiency.
Cognizant Technology Solutions is currently seeking a highly skilled SAP AMS Service Delivery Manager who will be catering to the North America customers and involves supporting proactive and reactive business opportunities such as managed services and transformation. The individual will be closely working with our onsite sales / delivery teams, and participate in solution discussions, and workshops.
Role : SAP AMS Service Delivery Manager
Job Level : Associate Director
Location : Kohler, WI.
Duration : Full Time only - Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Job Summary
We are seeking a highly qualified SAP Program Manager
Responsibilities
- Run a large team (about 100) that supports production systems for SAP and non-SAP Applications
- Must handle Incident management, Enhancement Management and Problem Management experiences
- Lead day-to-day client connects
- Monthly Status review Meetings with Customers
- Building Continuous Service Improvement ideas with the team, and tracking them to closure
- Enabling Automation for IT and Business processes
- Supervise contractual obligations along with SMO team
- End to end responsibility for better customer experience with application support team
- Onboarding / offboarding tracking
Qualifications
Preferred Qualifications
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
The annual salary for this position is between $156,500 - $212,000 depending on experience and other qualifications of the successful candidate.
Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements :
Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Salary : $156,500 - $212,000
