What are the responsibilities and job description for the Cisco IPT and PCCE – Technical Specialist position at Cognizant?
Cisco IPT and PCCE – Technical Specialist
Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Location: Tampa, Florida
Experience: 10 years
Skills: Cisco Voice, Cisco UCCE, Gateways & PSTN, Protocols (SIP, H.323)
Have worked on Cisco Unified communication products like Cisco Unified Communication Manager, IPCC Express, PCCE, WebEx Cisco Unity Voicemail, and Cisco Call Manager express
Good implementation/troubleshooting experience on Cisco IPT, PCCE & Cisco Webex.
Strong experience configuring and troubleshooting Voice Service Gateways (ISR Routers, Analog gateways, CUBE, CUSP, VXML, Cisco SRST).
Have clear understanding on VOIP protocols like SIP, H.323 and MGCP
Have clear understanding on Telecom infrastructure protocols like ISDN and analog signalling.
Maintain and update voice network diagrams and vendor information for voice network devices
Have very good troubleshooting and analytical skills.
Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.
PCCE:
UCCE Engineer with a solid understanding of UCCE / PCCE
Configure and administer UCCE application (Agents, Precision Queue, Agents, Call Types)
Using ICM be able to perform call scripting that would integrate with CVP applications
Individual with strong database skills and CUIC reporting skills
The individual with the ability to develop testing case documentation based on inbound call flow
Working knowledge of Network Routing and Switching.
End-to-end QOS knowledge across a Cisco LAN/WAN infrastructure
Experience with networking and how the UCCE and CUCM systems integrate on a corporate network.
Experience with vCenter, ESXi, VMs
Salary and Other Compensation:
Applications will be accepted until 02/26/2025
The annual salary for this position is between $49,001– $107,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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Salary : $49,001 - $107,000
