What are the responsibilities and job description for the Customer Service Representative - Remote position at Cognizant?
Cognizant, a Fortune 500 corporation, is looking for multifaceted Customer Service Representatives for a work-from-home opportunity to assist the customers in an automated, high volume, fast-paced customer service role. These individuals will be the "Product Expert" for an assigned customer base. Taking replenishment orders and selling snack food products and promotions. This will help grow the accounts profit, revenue and/or traffic, while growing business volume and profit is the primary job accountability. This business thrives with outstanding customer service. Maintaining accurate and complete customer orders is vital. Attention to detail, computer experience using Windows or web-based environment, ability to multi-task, professional maturity and contribute to results are key attributes for this role. Our customer service professionals are responsible for handling, via telephone, routine customer service inquiries, as well as partner concern calls, related to product sales and delivery issues. Our Reps should be able to turn calls into a positive experience for our customers by using our best call guidelines. In addition, our agents will proactively partner with our customers positioning ourselves as the snack foods experts.
Role Responsibilities
- Follow procedure by adhering to a schedule
- Answer calls in English language queues
- Address customer concerns and issues according to procedure,
- Sell our portfolio to our and new customers
- Use issue resolution and follow-up to handle a variety of questions, issues, and customer service needs with flawless coordination and communication with customers.
Successful Agents demonstrate
- Continuous process improvement focus
- Customer driven, exemplifying positive relationship and influence skills
- High degree of maturity and integrity
- A drive for results
Role Requirements
- Proficiently work using a computer in a Windows environment
- Strong multi-tasking skills
- The ability to work well in an evolving, fast-paced environment
- Strong analytical and processing skills
- Skills in handling customer complaints in a calm and polished manner
- High attention to detail
- High school graduate or equivalent (associate degree preferred)
- Minimum of 2 years of previous customer service experience
- Flexibility to work 8-hour shifts between 8:00 AM and 8:00 PM EST
- We are also considering candidates that are bilingual in Spanish or French
- What's in it for you? How about a competitive pay rate and excellent benefit package.
Salary and Other Compensation:
Applications will be accepted until March 31st, 2025.
The hourly rate for this position is $14.50 per hour, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Salary : $15
