What are the responsibilities and job description for the Desktop Engineer position at Cognizant?
Career Overview: At Cognizant, we value talented individuals who can drive digital transformation by delivering modernized infrastructure and workplaces. As an Onsite Technical Expert, you will play a pivotal role in ensuring flawless desktop support, which is essential to our company's success.
Key Duties:
• Lead the deployment of software releases, system upgrades, and patches on end-user devices.
• Accountable for procurement and asset management of end-user devices, including customer relocations and departmental infrastructure build-outs.
• Analyze symptoms to identify causes and resolve issues efficiently, prioritizing tasks under pressure.
• Utilize remote control tools and diagnostic testing to troubleshoot and resolve problems quickly.
Essential Skills:
• Experience working with Active Directory and other directory services.
• Strong understanding of Windows 10, Windows 11, and Macintosh OS, with expertise in troubleshooting and resolving hardware and software issues.
• Excellent analytical and problem-solving skills, with the ability to prioritize tasks effectively.
Key Duties:
• Lead the deployment of software releases, system upgrades, and patches on end-user devices.
• Accountable for procurement and asset management of end-user devices, including customer relocations and departmental infrastructure build-outs.
• Analyze symptoms to identify causes and resolve issues efficiently, prioritizing tasks under pressure.
• Utilize remote control tools and diagnostic testing to troubleshoot and resolve problems quickly.
Essential Skills:
• Experience working with Active Directory and other directory services.
• Strong understanding of Windows 10, Windows 11, and Macintosh OS, with expertise in troubleshooting and resolving hardware and software issues.
• Excellent analytical and problem-solving skills, with the ability to prioritize tasks effectively.
