Desktop Support Technician

Practice - CIS - Cloud, Infrastructure, and Security Services

About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Job Summary

We are seeking a Systems Engineer with 2 to 4 years of experience to join our dynamic team. The ideal candidate will have strong technical skills in Desktop Support and will be comfortable working in a hybrid remote work model. This role requires a proactive individual who can provide exceptional support and contribute to the efficiency of our IT operations. The position operates during the day shift and does not require travel.

Responsibilities

• Provide comprehensive desktop support to ensure smooth operation of end-user devices and applications.
• Troubleshoot and resolve hardware and software issues efficiently to minimize downtime.
• Collaborate with IT team members to implement and maintain system updates and patches.
• Monitor system performance and proactively address potential issues to ensure optimal functionality.
• Assist in the deployment and configuration of new hardware and software as needed.
• Maintain accurate documentation of support activities and system configurations.
• Offer remote support to users ensuring timely resolution of technical problems.
• Conduct regular system audits to identify and mitigate security vulnerabilities.
• Support the implementation of IT policies and procedures to enhance system reliability.
• Provide training and guidance to end-users on best practices and new technologies.
• Participate in the evaluation and selection of new IT tools and solutions.
• Ensure compliance with company standards and industry regulations in all IT operations.
• Collaborate with cross-functional teams to support IT projects and initiatives.

Qualifications

• Possess a strong background in desktop support with hands-on experience in troubleshooting hardware and software issues.
• Demonstrate proficiency in remote support tools and techniques to assist users effectively.
• Exhibit excellent problem-solving skills and the ability to work independently.
• Show strong communication skills to interact with users and team members clearly.
• Have experience with system updates patches and security measures.
• Display a proactive approach to identifying and resolving potential IT issues.
• Be familiar with IT policies procedures and best practices.

Certifications Required

• CompTIA A Microsoft Certified: Modern Desktop Administrator Associate

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Applications will be accepted until 26 Dec 2024.

Salary and Other Compensation:

The annual salary for this position is between $[37,800 - 50,500] depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contributions

· Long-term/Short-term Disability

· Paid Parental Leave

· Employee Stock Purchase Plan