Desktop Support

Cognizant CIS

About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to be responsible for the business in a secure environment.

• You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future *
  
  

Job title: Desktop Support

Job Summary

We are seeking an expert Infra. Technology Specialist with 14 to 15 years of experience in Service Desk App Support. The ideal candidate will work in a hybrid model primarily during the day shift. This role does not require travel. The candidate will be responsible for providing technical support ensuring system reliability and enhancing user experience.

Responsibilities

• Provide technical support for Service Desk applications ensuring timely resolution of issues.
• Oversee the maintenance and troubleshooting of application systems to ensure optimal performance.
• Collaborate with cross-functional teams to identify and resolve technical issues.
• Implement and maintain best practices for application support and service desk operations.
• Monitor system performance and provide recommendations for improvements.
• Develop and maintain documentation for application support processes and procedures.
• Ensure compliance with company policies and industry standards.
• Conduct regular system audits to identify potential issues and areas for improvement.
• Provide training and support to end-users to enhance their experience with the applications.
• Lead efforts to automate routine tasks and improve efficiency in application support.
• Participate in the planning and execution of system upgrades and enhancements.
• Analyze and report on system performance metrics to stakeholders.
• Stay updated with the latest industry trends and technologies to ensure the company remains competitive.
  
  

Qualifications

• Possess a strong background in Service Desk App Support with 14 to 15 years of experience.
• Demonstrate expertise in troubleshooting and resolving technical issues.
• Have excellent communication and collaboration skills.
• Show proficiency in monitoring and maintaining application systems.
• Exhibit the ability to develop and maintain comprehensive documentation.
• Display knowledge of industry standards and best practices.
• Have experience in conducting system audits and providing recommendations for improvements.
• Demonstrate the ability to train and support end-users effectively.
• Show a proactive approach to automating routine tasks and improving efficiency.
• Possess strong analytical skills to report on system performance metrics.
• Stay updated with the latest industry trends and technologies.
• Have a proven track record of ensuring system reliability and enhancing user experience.
• Exhibit a commitment to continuous learning and professional development.
  
  

Certifications Required

• ITIL Certification Microsoft Certified: Azure Administrator Associate
  
  

Salary And Other Compensation

The base annual salary for this position is between $49,001 to $107,000 depending on experience and other qualifications of the successful candidate.

Applications will be accepted until March 21st, 2025.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
  
  

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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