Desktop Support

Cognizant CIS

About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to be responsible for the business in a secure environment.

*You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future *

Job title: Desktop Support

Job Summary

We are seeking a highly skilled Technical Lead with 6 to 10 years of experience in Service Desk and Desktop Support - Remote. The ideal candidate will have a strong background in Medicare and Medicaid Claims. This hybrid role requires day shifts and may involve travel. The candidate will play a crucial role in ensuring seamless IT support and contributing to the overall success of our healthcare projects.

Responsibilities

• Lead the service desk team to provide exceptional remote desktop support.
• Oversee the resolution of technical issues related to Medicare and Medicaid Claims.
• Provide guidance and mentorship to junior team members.
• Ensure compliance with healthcare regulations and standards.
• Collaborate with cross-functional teams to improve IT support processes.
• Develop and implement strategies to enhance service desk efficiency.
• Monitor and report on key performance indicators for the service desk.
• Conduct regular training sessions to keep the team updated on the latest technologies.
• Manage escalations and ensure timely resolution of complex technical issues.
• Coordinate with external vendors for hardware and software support.
• Participate in project planning and execution to ensure IT readiness.
• Maintain documentation of support processes and procedures.
• Ensure high levels of customer satisfaction through effective communication and problem-solving.

Qualifications

• Must have extensive experience in Service Desk and Desktop Support
• Remote.
• Should possess in-depth knowledge of Medicare and Medicaid Claims.
• Must have strong problem-solving and analytical skills.
• Should have excellent communication and interpersonal skills.
• Must be able to work effectively in a hybrid work model.
• Should be willing to travel as required.

Salary and Other Compensation:

The base annual salary for this position is between $37,804 to $86,000 depending on experience and other qualifications of the successful candidate.

Applications will be accepted until March 17th, 2025.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#LI-MA #CB #Ind123

Salary : $37,804 - $86,000