Field Services Engineer -Onsite

Field Services Engineer -Onsite

Experience: 4-5 years

Location: Santa Clara, California (This is an onsite position)

Skills required: Mac Laptop Support, Corporate Desktop\Tech Bar, Active Directory, Jamf\Intune Entra\Azure

Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Responsibilities

Use tools and processes to support end-user computing devices including desktops laptops Apple devices tablets thin clients mobile devices and peripherals

Manage stockroom of peripherals and laptops providing quarterly audits and disposal as directed by the business

Answering to customer inquiries and providing support at Tech Lounge.

Solving computer issues and prioritizing customer inquiries.

Installing new programs managing updates and providing technical support.

Hands and feet support for network server and conferencing teams

Installing maintaining and troubleshooting required client software and hardware whether onsite or remotely.

Solid knowledge of Mac OSX and must have a minimum of 2 years Mac experience in an Enterprise Environment is required. Experience in Mac Operating system installation and

Knowledge of networking protocols and concepts (VPN Routing Ports TCP/IP Network analysis tools) preferred

Troubleshoot and resolve tickets within SLAs related to operations and end-user requests

Experience with a ticketing system- ServiceNow

Expected to have in-depth knowledge of the latest technology used in Mac\Windows computers and systems.

Excellent analytical and customer service skills are required to understand the requirements of the clients and the problems arising in the systems.

Must constantly update his/her knowledge and skills to execute job responsibilities efficiently.

Analyse troubleshoot and repair a wide variety of PC & MacOS problems related to hardware and software

Assist in developing and documenting improvements to current processes

Provide technical support for events video conferencing and audio/visual setups.

Salary and Other Compensation:

Applications will be accepted until 03/12/2025

The annual salary for this position is between $37,800– $68,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contributions

· Long-term/Short-term Disability

· Paid Parental Leave

· Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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Salary : $37,800 - $68,500