What are the responsibilities and job description for the Field Services Support position at Cognizant?
Job Title: Field Services Support (Onsite)
Cognizant's Cloud, Infrastructure, and Security Services Practice is all about embracing digital transformation by driving core modernization holistically across layers.
About the Role:
- Use tools and processes to support end-user computing devices, including desktops, laptops, Apple devices, tablets, thin clients, mobile devices, and peripherals
- Answering to customer inquiries and providing support at Tech Lounge
- Solving computer issues and prioritizing customer inquiries
- Installing new programs, managing updates and providing technical support
Responsibilities:
- Hands-on support for network, server, and conferencing teams
- Installing, maintaining, and troubleshooting required client software and hardware, whether onsite or remotely
- Analyze, troubleshoot, and repair a wide variety of PC & MacOS problems related to hardware and software
- Assist in developing and documenting improvements to current processes
- Provide technical support for events, video conferencing, and audio/visual setups
Requirements:
- Experience in Mac Operating system installation
- Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred
- Fix and resolve tickets within SLAs, related to operations and end-user requests
- Experience with a ticketing system- ServiceNow
- Expected to have in-depth knowledge of the latest technology used in Mac\\(Windows computers and systems
Benefits:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- Long-term/Short-term Disability
- Employee Stock Purchase Plan
