What are the responsibilities and job description for the Genesys Cloud- Technology Architect position at Cognizant?
We are seeking a highly experienced Sr. Technology Architect with 18 to 22 years of experience to join our team. The ideal candidate will have expertise in Google CCAI Platform, Genesys Cloud and Amazon Connect. This role involves designing and implementing advanced technology solutions to drive our business forward. The work model is hybrid and the shift is day. Travel is not required.
Cognizant’s ‘Customer service Transformation’ team is part of Cognizant’s Enterprise Platform Services (EPS). This is transforming rapidly, thanks to expanding digital technologies, AI-driven self-service, and the adoption of cloud. Contact centers have re-shaped into experience centers that deliver pro-active, hyper-personalized services. At Cognizant, you will join a dynamic team that helps create a contact center that remodels traditional customer journeys, selects the right platforms and infuses next-gen technologies to drive better business outcomes for our clients.
Role: Genesys Architect
Location: New Jersey
Experience: 18 - 22 Yrs
Salary And Other Compensation
The annual salary for this position is between $130,000 and $180,000 depending on the experience and other qualifications of the candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Responsibilities
Google Cloud Certified - Professional Cloud Architect Genesys Cloud Certified Professional AWS Certified Solutions Architect
Cognizant’s ‘Customer service Transformation’ team is part of Cognizant’s Enterprise Platform Services (EPS). This is transforming rapidly, thanks to expanding digital technologies, AI-driven self-service, and the adoption of cloud. Contact centers have re-shaped into experience centers that deliver pro-active, hyper-personalized services. At Cognizant, you will join a dynamic team that helps create a contact center that remodels traditional customer journeys, selects the right platforms and infuses next-gen technologies to drive better business outcomes for our clients.
Role: Genesys Architect
Location: New Jersey
Experience: 18 - 22 Yrs
Salary And Other Compensation
The annual salary for this position is between $130,000 and $180,000 depending on the experience and other qualifications of the candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Paid holidays plus Paid Time Off
- Medical/Dental/Vision/Life Insurance
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
Responsibilities
- Lead the design and implementation of advanced technology solutions using Google CCAI Platform Genesys Cloud and Amazon Connect
- Oversee the development and deployment of scalable and reliable architectures that meet business requirements
- Provide technical guidance and mentorship to the development team to ensure best practices are followed
- Collaborate with cross-functional teams to understand business needs and translate them into technical solutions
- Ensure the integration of various systems and platforms to create a seamless user experience
- Conduct regular assessments of the technology landscape to identify opportunities for improvement and innovation
- Develop and maintain comprehensive documentation for all architectural designs and implementations
- Monitor system performance and implement optimizations to enhance efficiency and reliability
- Stay updated with the latest industry trends and technologies to ensure the company remains competitive
- Drive the adoption of new technologies and methodologies to improve the overall technology stack
- Ensure compliance with data quality and data governance standards in all technology solutions
- Facilitate effective communication between stakeholders to ensure alignment on project goals and objectives
- Contribute to the companys purpose by delivering technology solutions that have a positive impact on society
- Must have extensive experience with Google CCAI Platform Genesys Cloud and Amazon Connect
- Should have a strong background in designing and implementing scalable architectures
- Must possess excellent problem-solving skills and the ability to think critically
- Should have experience in data quality and data governance
- Must have strong communication and collaboration skills
- Should be able to work effectively in a hybrid work model
- Must be detail-oriented and able to manage multiple projects simultaneously
- Should have a proactive approach to identifying and addressing potential issues
- Must be committed to continuous learning and professional development
- Should have a proven track record of delivering high-quality technology solutions
- Must be able to work independently and as part of a team
- Should have a strong understanding of industry best practices and standards
- Must be able to adapt to changing business needs and priorities.
Google Cloud Certified - Professional Cloud Architect Genesys Cloud Certified Professional AWS Certified Solutions Architect
Salary : $130,000 - $180,000
