What are the responsibilities and job description for the Healthcare Customer Service Rep-Remote position at Cognizant?
Cognizant is one of the world’s leading professional services companies, we help our clients modernize technology, reinvent processes, and transform experiences, so they can stay ahead in our constantly evolving world. We are looking for a Customer Service Representative with contact center experience! Do you have experience handling inbound Healthcare calls? If so, please apply today!
Responsibilities:
- Provide excellent customer service to members of a Medicare Advantage plan.
- Ability to manage a senior population by exhibiting a strong dedication to showing empathy. Using active listening skills to hear members and their concerns.
- Documenting calls appropriately to reflect each interaction with the members.
- Ability to meet and exceed contact center targets for call management, quality, adherence to schedule.
- Manage all calls with professionalism and escalate calls when necessary to the next level.
Operational hours are Monday through Friday – 8am-8pm EST – varies shifts available within operational hours. During open enrollment, the operation hours will change to include weekends as part of the work shift.
Qualifications:
- 1-2 years of experience in health insurance/Medicare/Medicaid customer service.
- 1 year of customer service experience in a call center environment; 1 years using QNXT
- Member Service knowledge, HIPAA, Claims and Provider Services knowledge.
- High School graduate or GED; 2-4 years undergraduate degree or certificate is a plus.
- Candidate must have excellent written and oral communication skills.
- Experience in using dual monitors, multiple applications, and phone simultaneously. Keyboard skills and ability to enter data with accuracy.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Hourly Rate and Other Compensation:
Applications will be accepted until January 18, 2025.
The hourly rate for this position is between $18.00 - $20.00 per hour, depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Salary : $18 - $20
