Infra. Technology Specialist

About The Group

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

EEO Statement & Accommodations

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Role: Desktop Engineer

Location: Walnut Creek, CA

Job Summary

We are seeking an experienced Infra. Technology Specialist with demonstrated ability in IT Service Management Incident Management Service Now and Desktop Support - Remote. The ideal candidate will have a solid technical background and the ability to work in a hybrid model. Experience in Life and Annuities Insurance is a plus. The role involves day shifts with no travel required.

Responsibilities

• Lead the IT Service Management processes to ensure seamless operations and service delivery.
• Supervise incident management activities to quickly resolve issues and minimize downtime.
• Provide expert support for Service Now ensuring efficient performance and user happiness.
• Manage remote desktop support to assist users with technical issues and maintain efficiency.
• Collaborate with multi-functional teams to implement and improve IT service processes.
• Monitor system performance and proactively address potential issues before they impact users.
• Develop and maintain documentation for IT service management processes and procedures.
• Train and mentor junior team members to improve their technical skills and knowledge.
• Ensure compliance with company policies and industry regulations in all IT operations.
• Conduct regular reviews of IT service metrics to identify areas for improvement.
• Participate in the development and implementation of IT service improvement initiatives.
• Communicate effectively with customers to provide updates on IT service performance and issues.
• Use domain knowledge in Life and Annuities Insurance to tailor IT services to business needs.
  
  

Qualifications

• Possess solid experience in IT Service Management and Incident Management.
• Demonstrate expertise in Service Now and remote desktop support.
• Have a solid grasp of IT operations and service delivery processes.
• Exhibit excellent problem-solving and solve skills.
• Show proficiency in crafting and maintaining user documentation.
• Display good communication and partnership abilities.
  
  

Certifications Required

ITIL Certification Service Now Certification

Applications will be accepted until 29 Apr 2025

Salary And Other Compensation

The annual salary for this position is between $[85,000 - 105,000] depending on experience and other qualifications of the successful candidate.

Medical/Dental/Vision/Life Insurance. Paid holidays plus Paid Time Off. 401(k) plan and contributions. Long-term/Short-term Disability. Paid Parental Leave. Employee Stock Purchase Plan. Eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Disclaimer! The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time.