What are the responsibilities and job description for the Principal Architect position at Cognizant?
Job Description:
We are seeking a Sr. Technology Architect with 16 to 20 years of experience to join our team.
The ideal candidate will have extensive experience in Genesys Cloud and Amazon Connect.
Responsibilities:
- Lead the design and implementation of technology solutions using Genesys Cloud and Amazon Connect.
- Oversee the integration of these solutions with existing systems to ensure seamless operations.
- Provide technical guidance and support to the development team throughout the project lifecycle.
- Ensure that all technology solutions comply with industry standards and best practices.
- Collaborate with stakeholders to gather requirements and translate them into technical specifications.
- Develop and maintain documentation for all technology solutions and processes.
- Conduct regular reviews and assessments of technology solutions to identify areas for improvement.
- Implement data governance practices to ensure the integrity and security of data.
- Monitor system performance and troubleshoot any issues that arise.
- Stay up-to-date with the latest advancements in technology and incorporate them into solutions.
- Work closely with the project management team to ensure that projects are delivered on time and within budget.
- Provide training and support to end-users to ensure they can effectively use the technology solutions.
- Contribute to the company's overall technology strategy and roadmap.
Qualifications:
- Possess extensive experience with Genesys Cloud and Amazon Connect.
- Have a strong understanding of data governance practices.
- Demonstrate excellent problem-solving and analytical skills.
- Exhibit strong communication and collaboration abilities.
- Show proficiency in designing and implementing technology solutions.
- Have a proven track record of successfully leading technology projects.
- Be able to work effectively in a hybrid work model.
- Display a commitment to staying current with industry trends and advancements.
- Possess the ability to document and communicate technical information clearly.
- Have experience in providing technical support and training to end-users.
- Show a strong attention to detail and a commitment to quality.
- Be able to work independently and as part of a team.
- Demonstrate a proactive approach to identifying and addressing potential issues.
Certifications Required:
Genesys Cloud Certified Professional Amazon Connect Certification