Demo

Principal Architect

Cognizant
Bridgewater, NJ Full Time
POSTED ON 2/1/2025
AVAILABLE BEFORE 2/16/2025

Job Description:

We are seeking a Sr. Technology Architect with 16 to 20 years of experience to join our team.

The ideal candidate will have extensive experience in Genesys Cloud and Amazon Connect.

Responsibilities:

  • Lead the design and implementation of technology solutions using Genesys Cloud and Amazon Connect.
  • Oversee the integration of these solutions with existing systems to ensure seamless operations.
  • Provide technical guidance and support to the development team throughout the project lifecycle.
  • Ensure that all technology solutions comply with industry standards and best practices.
  • Collaborate with stakeholders to gather requirements and translate them into technical specifications.
  • Develop and maintain documentation for all technology solutions and processes.
  • Conduct regular reviews and assessments of technology solutions to identify areas for improvement.
  • Implement data governance practices to ensure the integrity and security of data.
  • Monitor system performance and troubleshoot any issues that arise.
  • Stay up-to-date with the latest advancements in technology and incorporate them into solutions.
  • Work closely with the project management team to ensure that projects are delivered on time and within budget.
  • Provide training and support to end-users to ensure they can effectively use the technology solutions.
  • Contribute to the company's overall technology strategy and roadmap.

Qualifications:

  • Possess extensive experience with Genesys Cloud and Amazon Connect.
  • Have a strong understanding of data governance practices.
  • Demonstrate excellent problem-solving and analytical skills.
  • Exhibit strong communication and collaboration abilities.
  • Show proficiency in designing and implementing technology solutions.
  • Have a proven track record of successfully leading technology projects.
  • Be able to work effectively in a hybrid work model.
  • Display a commitment to staying current with industry trends and advancements.
  • Possess the ability to document and communicate technical information clearly.
  • Have experience in providing technical support and training to end-users.
  • Show a strong attention to detail and a commitment to quality.
  • Be able to work independently and as part of a team.
  • Demonstrate a proactive approach to identifying and addressing potential issues.

Certifications Required:

Genesys Cloud Certified Professional Amazon Connect Certification

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