Processing Specialist

Job Summary

We are seeking a Process Executive for our CHD team with 0 to 1 years of experience. The ideal candidate should possess strong English speaking skills and have domain experience in Online ISV and Hi-Tech industries. This hybrid role involves day shifts and does not require travel.

Responsibilities

• Assist in managing and executing daily operational tasks to ensure smooth workflow.
• Provide support in handling customer inquiries and resolving issues promptly.
• Collaborate with team members to improve process efficiency and effectiveness.
• Monitor and report on key performance indicators to track progress and identify areas for improvement.
• Utilize strong English speaking skills to communicate effectively with clients and stakeholders.
• Ensure compliance with company policies and procedures in all activities.
• Participate in training sessions to stay updated on industry trends and best practices.
• Contribute to the development and implementation of process improvement initiatives.
• Support the team in achieving project goals and meeting deadlines.
• Maintain accurate and up-to-date documentation of processes and procedures.
• Assist in the preparation of reports and presentations for management review.
• Engage with clients in the Online ISV and Hi-Tech domains to understand their needs and provide appropriate solutions.
• Demonstrate a proactive approach in identifying and addressing potential issues.
  
  

Qualifications

• Possess strong English speaking skills to communicate effectively with clients and team members.
• Have experience in the Online ISV and Hi-Tech domains which is essential for understanding client needs.
• Show a proactive approach in identifying and addressing potential issues.
• Exhibit strong organizational skills to manage multiple tasks and priorities.
• Demonstrate the ability to work collaboratively in a hybrid work model.
• Stay updated on industry trends and best practices through continuous learning.
• Maintain a high level of accuracy and attention to detail in all tasks.
• Possess good problem-solving skills to address customer inquiries and issues.
• Show commitment to achieving project goals and meeting deadlines.
• Have the ability to prepare reports and presentations for management review.
• Demonstrate compliance with company policies and procedures.
• Exhibit strong documentation skills to maintain accurate records.
• Participate actively in training sessions and team meetings.