Salesforce CPQ Business Analyst

Position Overview:

The Business Analyst (BA) is primarily responsible for researching, analyzing, defining, designing, configuring, documenting, and testing detailed business requirements within Quote to Cash (Q2C) based implementations. This role provides implementation support for key business application goals. Daily activities include: identifying and driving end-user requirements, facilitating communication within the internal teams, working closely with clients to define application metrics, reports, dashboards, data mapping, and other integration requirements.

Key Responsibilities:

• Research and Analysis: Carries out research and data collection to understand our clients or potential clients. Interviews clients’ employees, management teams and other stakeholders to assess the problem
• Communication: Creates clear, concise, and completed functional specifications and required documents detailing systems requirements
• Documentation: Gathers, creates, and documents current and future business process flows of all assigned client projects

Key Experience:

Demonstrates success and experience in the following areas:

• Mid-level BA: Proven experience within IT Delivery type projects and/or cloud-based implementations in a BA role
• Senior- level BA: Strong proven experience with IT Delivery type projects, significant experience with solution implementation/integration projects; Quote to Cash experience; experience in reviewing assigned business processes from end-to-end to identify and address operation, financial and technological risks
• Experience working on multiple cloud software, SaaS software, Q2C platforms involving CPQ, CLM, CRM, Billing or ERP enterprise implementations (including e-Business, SaaS applications or cloud-based transformations/integrations) highly desired
• Proven abilities in client facing role developing business requirement documents (BRDs) and functional requirement documents (FRDs)
• Excellent verbal and written communication skills; demonstrated requirements gathering abilities
• Customer-centric attitude - committed to the client and successfully consults and negotiates when necessary

Relevant Technologies:

Experience in the following technologies are preferred (but not required): Salesforce CPQ, Salesforce Billing, Apttus CPQ, Apttus CLM, Gotransverse TRACT, Spring CM CLM, Conga CLM and other related solutions, Xactly SPM solutions, Aria billing platform, Salesforce Communities and Cloud CrazeSalesforce Service Cloud, Sales Cloud, Marketing Cloud, Zuora, Oracle Big Machines, Calidus Cloud Solutions, Netsuite, Mulesoft, and other SaaS/Cloud Q2C and related solutions

Education:

• 4-year degree in a technical or business field of study preferred
• Understanding of the Quote to Cash process (CPQ, Order Management, Billing, and CRM) a plus

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Benefits:

Applications will be accepted until 2/28/2024.

The annual salary for this position is between $64,000 – $102000 depending on experience and other qualifications of the successful candidate.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.