What are the responsibilities and job description for the Service Delivery Manager position at Cognizant?
Cognizant Technology Solutions is looking for a SERVICE DELIVERY MANAGER to join in our team of IT professionals in a permanent role. If you meet our background requirements and skills and are looking for an opportunity with these skills and expertise, here is the ideal opportunity for you!
Role: Service Delivery Manager
15 years of experience
Location: We are ideally looking for candidates in and around Troy MI to work at the Client site
- Manage IT teams: Hire, train, mentor, and manage the performance of IT support teams
- Manage IT services: Ensure IT services meet quality standards and service level agreements
- Manage IT budgets: Manage IT resources and budgets, and ensure optimal allocation
- Manage IT risks: Identify, mitigate, and resolve IT risks and issues
- Manage IT policies: Develop and maintain IT policies, procedures, and best practices
- Manage client relationships: Work with clients to understand their needs and expectations
- Manage projects: Oversee the end-to-end delivery of projects
- Manage stakeholder relationships: Act as a bridge between business units and IT teams
- Monitor project progress: Monitor project progress and prepare status updates
- Manage resources: Manage resources across different locations
Salary and Other Compensation:
The annual salary for this position depends on the experience and other qualifications of the candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
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Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
