What are the responsibilities and job description for the Technical Lead position at Cognizant?
Job Summary
We are seeking a highly skilled Technical Lead with 12 to 14 years of experience in Desktop Support. The ideal candidate will be responsible for overseeing the technical support team ensuring efficient and effective resolution of desktop-related issues. This role requires a hybrid work model with day shifts and no travel requirements. The candidate will play a crucial role in maintaining the companys IT infrastructure and providing top-notch support to end-users.
Responsibilities
CompTIA A Microsoft Certified Desktop Support Technician (MCDST)
We are seeking a highly skilled Technical Lead with 12 to 14 years of experience in Desktop Support. The ideal candidate will be responsible for overseeing the technical support team ensuring efficient and effective resolution of desktop-related issues. This role requires a hybrid work model with day shifts and no travel requirements. The candidate will play a crucial role in maintaining the companys IT infrastructure and providing top-notch support to end-users.
Responsibilities
- Oversee the daily operations of the desktop support team to ensure timely and efficient resolution of technical issues.
- Provide expert guidance and support to team members on complex technical problems.
- Ensure all desktop support requests are logged tracked and resolved in a timely manner.
- Develop and implement best practices for desktop support to improve efficiency and user satisfaction.
- Collaborate with other IT teams to ensure seamless integration and support of desktop systems.
- Monitor and analyze support metrics to identify trends and areas for improvement.
- Conduct regular training sessions for team members to enhance their technical skills and knowledge.
- Maintain up-to-date documentation of desktop support processes and procedures.
- Lead the implementation of new desktop technologies and tools to enhance productivity.
- Ensure compliance with company policies and industry standards in all desktop support activities.
- Provide exceptional customer service to end-users addressing their concerns and resolving issues promptly.
- Participate in the development and execution of IT projects related to desktop support.
- Stay current with the latest industry trends and advancements in desktop support technologies.
- Possess a minimum of 12 years of experience in desktop support with a strong technical background.
- Demonstrate excellent problem-solving skills and the ability to handle complex technical issues.
- Exhibit strong leadership and team management skills to effectively oversee the support team.
- Have a deep understanding of desktop operating systems hardware and software applications.
- Show proficiency in remote desktop support tools and techniques.
- Display excellent communication skills to interact with end-users and team members effectively.
- Hold relevant certifications such as CompTIA A or Microsoft Certified Desktop Support Technician (MCDST).
- Demonstrate the ability to work in a hybrid work model with flexibility and adaptability.
- Possess strong organizational skills to manage multiple support requests and projects simultaneously.
- Show commitment to continuous learning and professional development in the field of desktop support.
- Exhibit a customer-centric approach to providing technical support and resolving issues.
- Have experience in developing and implementing desktop support best practices and procedures.
CompTIA A Microsoft Certified Desktop Support Technician (MCDST)
