What are the responsibilities and job description for the Technical Subject Matter Expert position at Cognizant?
Technical Subject Matter Expert
Cognizant’s Digital Engineering practice is seeking a highly qualified Technical Subject Matter Expert. You will be part of a digital software team that works on high-demand applications. Our engineers have a passion for high-quality, reliable and maintainable code. You will work side by side with product managers, designers, and clients, making decisions together to quickly deliver valuable working software to clients and their users. Our engineers are agile and retrospective, and not afraid to identify what we’re doing wrong, so we can fix it, and what we’re doing right, so we can improve on it. Above all, we judge success by the success of our team and the happiness of our customers.
Cognizant Digital Engineering If you’re like us, you’ve got big ideas. At Cognizant, we’re exploring new ideas every day. We help industry leading companies reinvent their business models and innovate products that create new value—by connecting people with things, insights and experiences. Cognizant digital engineering designs, engineers and delivers digital products and experiences that drive digital-first business models. We offer the most comprehensive digital engineering expertise and client-centric methodology for sustainable innovation.
Responsibilities:
· Technically sound Subject Matter Expert (SME) responsible for overall digital program ownership in terms of technical guidance as per the agreed SOW objectives.
· Strong knowledge in production support & application maintenance processes related to Incident management, Problem Management and handing service requests is needed.
· Lead the Technical analysis/RCA of critical support triaging calls and various Project Management reviews with the client.
· Guide/mentor technically the project support team snapping across various service lines located at multiple locations.
· Responsible for achieving the target of various business support metrics of the project.
· Manage the project team members/contractors and mentor them to achieve the project goals with respect to technical knowledge.
· Status reporting to client and internal higher management.
· Identify Risks & Issues and come up with the mitigation plan for the overall support engagement.
· Experience in Retail Ecommerce domain knowledge and understanding of one or more Ecommerce platforms (Preferably Oracle ATG Commerce).
Why Choose Cognizant?
It takes a lot to succeed in today’s fast-paced market, and Cognizant Technology Solutions has become a leader in the industry. We love big ideas and even bigger dreams! We stand out because we put human experiences at the core. Our associates enjoy robust benefits and training opportunities from our industry-recognized, award-winning Academy team. You will have access to hundreds of technical trainings to keep your skillsets fresh and have opportunities to acquire certifications on the newest technologies.
About Cognizant Digital Engineering
Well-designed software transcends digital technology, going beyond the fulfillment of basic requirements to focus instead on human needs. Within Cognizant Digital Engineering, we help clients develop software products that transform human insights into tangible, production-ready digital solutions. We also work with our clients to scale their native cloud applications. Using insights from the lived experiences of our consumers, we seamlessly replace traditional service strategies with engaging, precise, and direct digital applications. Designing phenomenal software is vital to success in the digital economy—and we understand that a human-centric approach is key to this design.
Applications will be accepted until February, 7th, 2025.
The annual salary for this position is between $102,600– $162,500 depending on the experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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Salary : $102,600 - $162,500
